This Privacy Policy explains how [Xgrid LLC] ("Xgrid," "we," "us," or "our") handles personal information when you visit xgrid.io (the "Site"), request an assessment, or otherwise contact us. By using the Site, you agree to the practices described here.
1. Who we are
Xgrid is a virtual power plant integrator that helps commercial and industrial organizations reduce energy costs, earn revenue from their energy assets, and keep their operations optimized. We are the party responsible for the personal information described in this policy.
2. Information we collect
Information you give us
When you complete our Free Assessment form, email us, or speak with our team, we may collect:
- Your name, work email address, phone number, and company name
- Business details, such as your approximate monthly utility spend, energy assets, sites, and interests
- Utility bills, account information, or other documents you choose to share with us
- Any other information you include in messages to us
Information collected automatically
When you visit the Site, we and our service providers may automatically collect technical information, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.
3. How we use your information
We use the information we collect to:
- Respond to your requests and prepare your energy assessment
- Evaluate which programs, services, and partners fit your sites
- Deliver, manage, and improve the services you engage us for
- Send you information about Xgrid services you have asked about
- Operate, secure, and improve the Site, including preventing spam and abuse
- Comply with legal obligations and enforce our agreements
We do not sell your personal information.
4. How we share your information
As an integrator, we work with a network of partners to deliver our services. We share information only as needed, in these situations:
- Program and service partners. With your permission, or as part of services you engage us for, we may share relevant details with energy suppliers, VPP and demand response operators, auditors, equipment providers, and similar partners so they can evaluate or deliver a program for you.
- Service providers. Companies that help us run our business, such as website hosting, email delivery, spam protection, analytics, and customer relationship management tools. They may use your information only to perform services for us.
- Legal reasons. When required by law, or to protect the rights, safety, and property of Xgrid, our clients, or others.
- Business transfers. If Xgrid is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and tracking
The Site uses cookies and similar technologies to keep it working, measure how it is used, and protect our forms from spam. These may include:
- Essential cookies that make the Site function properly
- Analytics tools [such as Google Analytics] that help us understand how visitors use the Site
- Google reCAPTCHA, which helps protect our forms from spam. Its use is subject to Google's Privacy Policy and Terms of Service.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works.
6. How long we keep your information
We keep personal information only for as long as needed for the purposes described in this policy, including to provide our services, maintain business records, and meet legal, tax, or accounting requirements. When it is no longer needed, we delete or anonymize it.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
8. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request that we delete your information
- Object to or limit certain uses of your information
- Opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us
Residents of certain U.S. states, such as California, may have additional rights under state privacy laws. To make a request, email us at info@xgrid.io. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.
9. Children's privacy
The Site is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
10. International visitors
Xgrid is based in [the United States], and your information may be processed there or in other countries where our service providers operate. Data protection laws in these countries may differ from those where you live.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes may also be communicated through the Site or by email.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Email: info@xgrid.io